Repeated questions
The same requests are answered manually every day.
Authuman Solution
Email FAQ Assistant
An AI assistant that helps your team handle recurring email questions faster.
Your inbox is full of the same questions. Authuman classifies incoming emails and prepares replies from your approved answers, so your team responds faster and keeps control of what goes out.
The problem
Your inbox is not busy. It is repeating itself.
Teams lose time answering the same questions because the knowledge exists, but it is not connected to the inbox in a structured way.
Inconsistent replies
Response quality depends on who is available.
Priority emails buried
Important messages get hidden under routine requests.
Scattered knowledge
Answers live across documents, memory and previous replies.
Manual reply workflow
Email received
- Same question
Topic identified manually
- Attention lost
Important email buried
- Knowledge gap
Answer searched
- Revenue at risk
Opportunity delayed or lost
Manual reply queue grows
Routine questions should be classified and drafted before they reach the team.
What we build
Sort, draft, and reply, with you in control
We build an assistant that understands your common questions and prepares responses from answers you've approved.
- Automatic classification of incoming emails by topic and intent.
- FAQ-based response logic built on your approved answers.
- Draft replies for review, or direct replies where you allow it.
- Human approval kept in the loop wherever it matters.
How it works
From inbox chaos to control
Incoming email
Emails enter the workflow from your connected inbox.
Receive
Topic and intent classification
Each message is sorted by topic and intent.
Classify
Approved FAQ match
Recurring questions are matched to your approved answers.
Match
Draft response generated
A reply is prepared from your FAQ knowledge base.
Draft
- Human approval layer
Needs review?
Decision
- No — routine trusted replies sent
- Yes — human approval required
Review
Routine trusted replies sent
Approved or trusted replies are sent automatically.
Send
Priority inbox stays clean
Handled mail clears out so priorities stay visible.
Clean
Human control
Review when it matters. People stay in control.
Approved knowledge
Replies are grounded in your approved FAQ knowledge base.
Operational reliability
Consistent, accurate, and on-brand communications.
Clean inbox
Priority stays clear. Teams stay focused.
Key benefits
Faster replies, fewer repeats
Faster responses
Designed to cut the time to first reply on routine email.
Less repetitive work
Your team stops retyping the same answers.
Consistent answers
Replies come from one approved source of truth.
Human control
Keep approval on anything sensitive.
Cleaner inbox
Routine mail is handled so priorities stand out.
Scales with volume
Handle more email without adding headcount.
Example outcomes
What this can look like
- Designed to reduce time spent on repetitive customer questions.
- Helps keep response times steady during busy periods.
- Can support consistent answers across a team.
- Example outcome: routine replies drafted before your team opens them.
Who it's for
Built for teams drowning in repetitive email
Teams that field a high volume of recurring, similar email.
- Customer support and front-office teams.
- Sales or reservations teams answering repeat questions.
- Any business where response speed affects conversion or satisfaction.
Reply faster without losing control of your inbox.
Let's look at your most common emails and show you what the assistant would handle.
FAQ
Common questions
Will it send emails without us checking?
Only if you choose. You can keep everything in draft for approval, or allow direct replies for trusted cases.
Where do the answers come from?
From answers you approve. It doesn't invent policy, it uses your knowledge.
Does it work with our email provider?
It's built to fit around your existing email setup, not replace it.