Hard-to-find answers
Common questions stay buried across pages and FAQs.
Authuman Solution
Website AI Assistant
Your site already has the answers. Let it answer visitors.
The Authuman Assistant answers from your site plus approved FAQs or knowledge — before questions turn into emails, calls, or lost opportunities.
The problem
The information is on the site. The questions still reach your team.
When visitors cannot find the answer, they email, call, or leave. Your team ends up answering what the site could already clear up.
Repeat work for the team
The same questions come back by email or phone.
Unreliable chatbots
They invent answers or go beyond approved content.
Uneven language support
Multi-language visitors get inconsistent support.
Manual visitor support workflow
Visitor lands on site
- Hard to find
Searches pages manually
- Gives up
Can't find the answer
- Repeat work
Emails or calls the team
- Opportunity at risk
Trust or opportunity lost
Questions escape the site
Answer on the site first — before visitors give up, contact your team, or look elsewhere.
What we build
Answers from your business knowledge
We build an assistant that replies in the visitor's language, with clear rules for what it can and cannot say.
- Answers from your site plus approved FAQs or a knowledge base.
- Multi-language support for Portuguese, English, French, and Spanish.
- Citations so visitors can confirm where the answer came from.
- Clear limits block invented answers and out-of-scope topics.
- Periodic refresh to keep pace with the site and approved knowledge.
How it works
From business knowledge to instant answers
Knowledge prepared
Site pages, FAQs, and approved knowledge are prepared for the assistant.
Prepare
Visitor asks a question
A visitor asks on the site in their preferred language.
Ask
Relevant content retrieved
The assistant finds the most relevant passages before drafting a reply.
Retrieve
Answer with citations
The assistant returns a reply with sources visitors can check.
Answer
- Scope and safety
Within scope?
Decision
- Yes — informational answer with sources
- No — decline or redirect out-of-scope requests
Guard
Feedback and refresh
Feedback and periodic refresh keep answers aligned with the site and approved knowledge.
Refresh
Approved knowledge
Answers from the site, FAQs, or a knowledge base.
Visible citations
Visitors can see where each answer came from.
Clear boundaries
Transactions and regulated advice stay out of scope.
Keeps pace
Periodic refresh with the site and approved knowledge.
Key benefits
Faster answers, less load on your team
Answers grounded in your business
Site, FAQs, or approved knowledge — consistent and verifiable.
Fewer repeat questions
Common questions get answered on the site before they reach your team.
Simpler visitor experience
Pricing, services, and process without hunting through pages.
Verifiable sources
Citations to confirm the origin and dig deeper.
More control over replies
Clear limits on what the assistant can say.
Aligned with site and FAQs
Periodic refresh keeps knowledge current.
Example outcomes
What changes in practice
- The same questions stop arriving by email and phone because the site answers first.
- A visitor finds pricing, services, or how it works without leaving the page.
- Portuguese, English, French, and Spanish visitors get consistent answers in every language.
- Example outcome: fewer team interruptions and instant answers on the site.
Who it's for
For businesses that already have the information — and still get the same questions
Companies with a clear site and FAQs whose teams still answer the same questions over and over.
- SMEs that field the same questions by email or phone.
- Teams with FAQs and service pages visitors cannot find.
- Businesses that want to automate answers without an uncontrolled chatbot.
Cut the repeat questions slowing your team down.
Let's map the questions your visitors keep asking and design the assistant from your site and approved knowledge.
FAQ
Common questions
Is this a live chat with a person?
No. It is an AI assistant. It is not a human live-chat desk.
Can it take bookings or payments?
No. It is not built for transactions. Out-of-scope requests are declined or redirected.
Will it invent answers?
It answers from your site plus approved FAQs or a knowledge base, and cites sources. If the knowledge isn't there, it should say so rather than invent.
Does it give legal, medical, or financial advice?
No. Regulated or sensitive topics stay out of scope.